FAQs

Frequently Asked Questions (FAQs)

Do you deliver all across Lahore?

Yes, we currently deliver across Lahore only.

How are delivery charges calculated?

Delivery charges depend on your location within Lahore. Final delivery charges are confirmed via WhatsApp before dispatch.

How long does delivery take?

Nearby areas: Usually within 1–2 hours
Other Lahore areas: Same-day delivery

Delivery times may vary depending on traffic, distance, and order volume.

Which delivery services do you use?

We deliver through trusted delivery partners including Careem, InDrive, and Yango to ensure safe and fresh delivery.

Can I place an order for same-day delivery?

Yes, same-day delivery is available for most Lahore areas, subject to product availability and delivery timing.

Can I customize bouquets or gift arrangements?

Yes! We offer customized flower arrangements, baskets, chocolates, and personalized gift combinations. Contact us on WhatsApp for custom orders.

Do you offer pickup?

Yes, pickup is available from our branches:

DHA Phase 5
DHA Phase 6
MM Alam Gulberg

What payment methods do you accept?

We currently accept:

Bank Transfer / Bank Deposit
Partial advance payments
Full upfront payments

Payment details are shared during checkout.

Can I pay 50% in advance?

Yes. To confirm your order, you may:

Pay 50% in advance and the remaining 50% after delivery, or
Pay the full amount upfront

Do you offer refunds or returns?

Due to the perishable nature of our products, all sales are final. Returns and refunds are not available once an order has been prepared or dispatched.

If your order arrives damaged or incorrect, please contact us within 2 hours of delivery with photo evidence.

Will the flowers look exactly like the pictures?

We aim to make every arrangement as close as possible to the product images. However, slight variations in flowers, wrapping, or packaging may occur depending on seasonal availability.